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World Wallet® Foreign Currency Exchange Services

From Pounds to Pesos…delivered.

You've got enough to take care of before a big trip. With World Wallet®, get next business day delivery of foreign currencies to your home, office or nearest branch.

Right for you if

You need foreign currency for a trip

You don't have time to make it into a branch

You'd like your currency delivered to your home or office

To order, visit your nearest Citibank branch or call 1-800-756-7050, option #2

Works with these products

Checking Accounts

Savings Accounts

What You Get

This service conveniently delivers foreign currency to you at your home, office or nearest Citibank branch1 . Just call 1-800-756-7050 (TTY: 800-788-0002).

You also have:

  • Worldwide access to your money at thousands of ATMs in over 40 countries, including the European Union
  • The convenience of an international toll-free number—1-210-677-0065—providing access to your accounts and our services 24/7, from any time zone
  • A 24-hour currency Exchange Rate Hotline you can call anytime: 1-800-756-7050, press option #1

How It Works

  • Just call 1-800-756-7050 by 3 p.m. CST and you'll get next business day delivery2 of more than 50 foreign currencies . Your order will be debited from your Citibank checking, savings or money market account – unfortunately no cash orders are accepted.
  • Returning with unused foreign banknotes? Simply exchange them for US. dollars at a competitive rate at any Citibank branch ($5; free if you exchange over $1,000)

What it Costs

  • No service fees for clients with the Citigold® or Citi Priority Account Package.
  • $5 service fee applies for clients with other account packages for transactions under $1,000 USD
  • Delivery is free to a Citibank branch
  • Delivery to your home or office is an additional charge, as follows: (waived for Citigold or Citi Priority clients)
    • $10 – Standard overnight
    • $15 – Priority overnight
    • $20 – Saturday overnight
  • Currency conversions are done at competitive currency exchange rates

Still Have Questions?

  • World Wallet® orders: 1-800-756-7050, option #2
  • 24-hour Exchange Rate Hotline: 1-800-756-7050, option #1
  • Toll-free International Line: 1-210-677-0065
  • Text Telephone (TTY): 1-800-788-0002

Or, call us at 1-800-374-9700 (For TTY: We accept 711 or other Relay Service) to open an account or learn more.

World Wallet® services are provided by Citibank, N.A. World Wallet is a registered service mark of Citigroup, Inc.

1. Ordering limits apply. The exchange rate for a purchase or redemption of foreign currency includes a commission to Citibank for the conversion service.

2. Additional time may be required when ordering currencies from other countries, as availability may be limited.