One Time Passwords offer additional security when you bank online.
A One Time Password is needed for certain interactions, for example, transferring money or amending payee details).
This One Time Password (a six-digit code) will be sent to you at once via text message, so make sure you have your mobile to hand. Type it into the box and click CONTINUE.
That’s it. You can now complete the task.
For other tasks (for example, checking Account Details or updating your contact information), you will only be asked for a One Time Password if a One Time Password has not already been sent in your Citibank Online session.
If you do not receive the One Time Password, please try again. If you still experience difficulties with receiving this, please contact you Relationship Manager to confirm that we hold your most up-to-date mobile phone number.