Corporate Banking

What kind of Inquiries will CitiService handle?

will handle all your inquiries including:

• General product information.
• Balance and statement inquiries.
• Transaction investigations.
• Requests for technical support.
• Information on banking pratices.

When can I contact CitiService?

CitiService is open for your inquiries & investigations during office hours from Monday to Saturday.

How can I contact CitiService?

You can access CitiService by phone, mail or email at:

What kind of products does CitiService cover?

CitiService covers all of your customer service inquiries for the following products:

• Cash Management Products & Service.
  • Paylink.
  • Speed Collect.
  • Electronic Banking.
• Funds Transfer
• Account Services
• Trade Products and Services.
• Foreign Exchange.
• Loans and Advances.

How long should I expect to wait for a response?

Straightforward requests for information, such as balance or statement inquiries, will be answered immediately. More complex requests, such as transactions & requests for action or investigations, will be answered within standardized time frames.