DocuSign: Transforming the Foundation of Business

Not long ago, business contracts began with a handshake. Written signatures later replaced those handshakes — and for decades, we have relied on written signatures to legitimize contracts and agreements. Although technology fundamentally changed business operations such as communication, security and financial services, the way we signify agreements remained stagnant.

DocuSign noticed the market opportunity to change that, and entered the electronic signature technology market to digitally transform and scale business operations securely and reliably. That’s why Citi Ventures invested in DocuSign in 2014, and why we’re thrilled to congratulate them on their debut as a public company on April 27.

Citi’s investment in DocuSign began as a way to improve our clients’ banking experiences on their computers, on their phones and in our branches. In addition, Citi’s Consumer Operations team has tested and rolled out DocuSign’s capabilities allowing Citi to enable e-signatures and reduce paper usage for clients around the world.

From the beginning, DocuSign helped shape a better way of doing business by improving the agreement process. That step is critical for our clients, users, and partners that use technology to change how they do business, and we are excited to see DocuSign become the foundation of that change. DocuSign has established its platform with large enterprises, and the company is now synonymous with the category and has "become a verb." This is a huge milestone for DocuSign, and we look forward to witnessing how they continue to transform the future of doing business as they drive adoption across more verticals and geographies.