Non-bank Financial Institution Casebook

| 21 RETURN TO CONTENT PAGE management system, payments to their broker or fund houses and redemptions to investors are automatically queued for trustee approval. Trustees would subsequently provide their authorization via the online CitiDirect BE platform, keeping the flow digital, seamless and secure. Once approved, the transactions are routed to Citi’s dealing desk and automated FX conversions take place at preferential spreads and straight through as part of the cross-border fund transfer process, eliminating the need for manual intervention. The Result StashAway’s partnership with Citi enabled them to expedite their entry into new markets, with accounts operational quickly and fully functional. Automated instruction initiation and competitive regional pricing helped StashAway to eliminate time and cost associated with manual dealing, as they no longer require an active in-house FX dealer to manage the daily cross-border transactions. The customer experience to their end customers was also improved, as trustee authorization was included as part of the digital transaction flow, reducing the time needed for channeling funds to investments or liquidating and withdrawing funds. With the initiation from their treasury management system, payments to their broker or fund houses and redemptions to investors are automatically queued for trustee approval.