Updating your contact details

It’s easy to make sure we have your up-to-date contact details.

  • First, click My Profile.
  • To amend your details, select Update Contact Details in the sidebar.
  • Click Address Change to view the addresses we hold for you.
  • Click EDIT to amend an address.
  • Click Edit Mailing Preferences to choose which address your mail is sent to. Click DONE once the amend is made.
  • When ready, click SUBMIT.
  • Change your telephone contact details by clicking Update phone number.
  • To change a number, click Edit and enter new digits.
  • To add a completely new number, click Add New.
  • When finished, click SAVE.
  • Review your changes and click CONFIRM CHANGE.

Do you have a new email address?

  • Click Update email address followed by Edit or New to update your details, then click Save.
  • Review your changes and click CONFIRM CHANGE.
  • If you have more than one email address, you can choose one as your primary address for Citi Alerts and correspondence.