Modes of complaint lodgment
- E-form — All complaints can be lodged here;
- Email — For all complaints contact us at pak.complaints@citi.com;
- UAN — For all complaints contact us at 111-999-999. For commercial card related queries, contact us at Local: 0800 88880 and International: +44 203 569 6371
- Surface Mail — All complaints can be addressed to any Citi branch;
- Fax — All complaints can be sent to 021-35293558; and
- Complaint boxes / registers — All complaints can be dropped in complaint boxes / registers placed in all Citi branches
Downloadable complaint lodgment form.
Sunwai – A customer Complaint Management Service launched by State Bank of Pakistan. Further details on Sunwai can be accessed via https://sunwai.sbp.org.pk
