Citi Treasury and Trade Solutions (TTS) enables our clients' success by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering the industry's most comprehensive range of digitally enabled treasury, trade and liquidity management solutions.
For more information on services Treasury and Trade Solutions offers, please visit https://www.citibank.com/tts/
Please note that the below mentioned complaint handling process is applicable only to complaints or queries raised by customers of Citibank, N.A., Bahrain Branch ("Citi Bahrain") regarding Citi Bahrain products, services or offers. Citi Bahrain shall not be responsible for handling any complaints or queries raised by customers of Citibank N.A. branches outside of Bahrain or any other Citigroup entities.
At Citi, we endeavor to provide a world-class level of service through a continuous process of staff training and improvement in our processes. Whilst we are grateful for your positive feedback with regards to our standards of service, it is equally important for us to welcome any concerns you may have with regards to the service provided by our bank. This will help us in further improving our existing standards.
In this regard, you may register any concerns or suggestions regarding the Service through the following channels.
Specifically, for complaints, please reach out to our Complaints Officer Ms. Lamees Almahroos at lamees.abbas.almahroos@citi.com or telephone +973 17584123.
We aim to acknowledge your complaint within five working days and will contact through the contact details provided. A comprehensive investigation into the concern or complaint will then be raised. You can find the full complaints guide here.
CBB mandated purpose codes are available here - please refer to Section 6.