Citi ThankYou® Rewards — Frequently Asked Questions

ThankYou Points offer flexibility and convenience. You can redeem points for different types of rewards, including gift cards, cash and travel. If you have multiple eligible credit cards, you can earn and use Points all in one place. 

You can redeem your ThankYou Points online or by calling the ThankYou Service Center.

To redeem your ThankYou Points online:

1. Go to thankyou.com to view our entire rewards collection.
2. Add what you want to your cart.
3. From your cart, place your order.

To redeem your points by phone:

1. Call the ThankYou Service Center at 1-800-THANKYOU (1-800-842-6596). Outside the U.S., please call collect at 859-283-8016. TTY: Use 711 or other Relay Service.
2. Our hours of operation are Monday to Friday between 8 a.m. and 1 a.m. ET and Saturday and Sunday between 9 a.m. and 9 p.m. ET.

ThankYou Points values can vary depending on your Citi credit card and the reward. To learn more about your redemption options, log in to thankyou.com.

You can transfer ThankYou Points to these travel and retail loyalty programs:

• Aeromexico
• ALL – Accor Live Limitless
• Avianca LifeMiles
• Cathay Pacific
• Choice Privileges^®
• Emirates Skywards
• Etihad Guest
• EVA Air
• Flying Blue – Air France and KLM
• JetBlue TrueBlue
• Leaders Club
• Qantas Frequent Flyer
• Qatar Privilege Club
• Preferred Hotels & Resorts
• Shop Your Way^®
• Singapore Airlines KrisFlyer
• Thai Royal Orchid Plus
• Turkish Airlines Miles&Smiles
• Virgin Atlantic Flying Club
• Wyndham Rewards^®

ThankYou members with an eligible Citi credit card can Shop with Points at participating retailers. You may need to link your ThankYou Account and participating retailer’s account. Depending on the participating retailer, you can use Points to cover the entire purchase or part of the purchase. For some participating retailers, you will receive a statement credit when you use Points to cover all or part of your purchase.

ThankYou Points may expire depending on your Citi credit card. You can see the expiration status of your ThankYou Points by logging into thankyou.com and looking under “My Points Summary” in the “My Account” section. ThankYou Points are subject to expiration as disclosed in the Citi ThankYou Rewards Terms and Conditions on thankyou.com.