7 May, 2024 — The Queensland Government has appointed Citi as its exclusive provider of Commercial Cards, adding efficiency and modernising payment solutions for the Queensland public sector.

Under this landmark mandate, Citi will deliver physical and virtual card solutions tailored to Queensland Government agencies’ procurement and business travel needs. With a five-year commitment, this collaboration builds upon Citi’s proven track record in spearheading payment transformations for various governments and corporates worldwide.

As one of Australia’s most dynamic states, the Queensland Government proudly serves over 5 million residents and boasts one of the country’s fastest-growing economies.

Kirstin Renner, Head of Treasury & Trade Solutions for Citi Australia said, “We are delighted to have been appointed as the Commercial Cards provider for the Queensland Government. This collaboration underscores Citi’s dedication to delivering innovative financing solutions that drive efficiency and growth for our public sector partners.”

Thus Desilva, Head of Commercial Cards for Citi Asia South, North and Australia said, “Citi and the Queensland Government share a vision for innovation and collaboration. We are delighted to support the Queensland Government to drive positive outcomes for agencies, employees, and the broader community.”

Citi’s card proposition aligns closely with Queensland’s objectives and requirements for Procurement Card and Central Travel Accounts:

1. Modern digital experience: Citi cards will deliver a digital-first experience to the Queensland Government. Leveraging Citi’s cutting-edge technology, agencies will gain access to a suite of online and mobile card management platforms, streamlining processes and eliminating manual interventions.
2. Access to innovation: The Queensland Government will benefit from a diverse portfolio of payment solutions, including purchasing and virtual cards. Collaboration with Citi’s Innovation Labs will further enhance access to innovation, facilitating the exploration of new ideas and services concepts.
3. Strong partnership: Citi’s dedicated Public Sector franchise will focus on bringing global innovations and ESG solutions to the Queensland Government, enabling continuous improvement and alignment with evolving needs.
4. Seamless transition: Citi will facilitate a smooth and efficient transition process based on its extensive experience in transitioning large-scale card programs. This approach encompasses robust transition and project plans, solution workshops, and comprehensive on-site support and training.

Citi’s card solutions and digital self-service tools are positioned to deliver process efficiencies, offering significant cost savings for the Queensland Government.