Citi Fraud and Scam Prevention Central

Scammers never rest, so neither does Citi. With Citi Fraud and Scam Prevention Central, stay up to date on the latest tips and tools to help keep your account safe.

Courier
scams

These impersonation schemes are on the rise as scammers pose as tech support or government agents to steal your cash. Learn more about this scam and how to protect yourself and your money.
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Dodging Deepfake
& AI scams

As AI advances at a rapid pace, so are the latest in scam techniques. Explore the easiest ways to stay safe from Deepfakes and more.
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Imposter scams:
what to watch out for

From bank and government imposters to fake order confirmations, learn about the number-one most reported type of scam, including how to steer clear of them.
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Protecting
elders

Scammers are actively targeting elderly Americans. The good news is that protecting their accounts and personal information starts with awareness.
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Scam
red flags

From scare tactics to strange payment methods, all scams have some kind of red flag that gives them away. Learn about all the red flags that you should look for to protect yourself.
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Current Alerts

Scam Alert: Scammers may be in your inbox. Learn how to help protect yourself. Learn More

Spot a Scam

Fraud comes in many forms. Can you
spot them in this Fraud Test?

Additional Resources

Quick Lock

Temporarily freeze your misplaced debit and credit cards without disrupting reoccurring charges. Access Quick Lock in the Citi Mobile® App.

2-Step Authentication

Add an extra step of protection to help keep your account secure.
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Mobile Push Notifications

Get instant alerts about balance levels, payments and more. Turn these on in your phone's settings.

Digital Wallets

Safely store all of your cards in one place digitally, whether you’re paying online or in person. Download from the App Store or Google Play.

Account Alerts

With customizable Citi Account Alerts, stay updated on your account activity and receive alerts for anything unusual. Set up account alerts.

SMS Notifications

Citi Fraud Early Warning alerts you of suspicious activity on your card. Update your account to enable.
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Password Manager

A password manager generates secure passwords that protect your accounts, PIN, card numbers and more. Download from the App Store or Google Play.

Security Center

For more information about fraud prevention, visit our security center.
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PIN Protection

Never give your PIN to anyone claiming to be from Citi or any authority figure by phone, email, or text. Citi will never ask for your PIN.
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OTP (One-Time-Passcode)

One-Time Passcode protection helps Citi to authenticate you, so it is important to know when and how Citi uses it.
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Scam Red Flags

There are certain signs that you can be aware of as you navigate your financial safety.
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Defend Against Scams

Whether you’ve been targeted by a scam, or have been deceived by a scammer, here are some tips to help you.
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Spoofs

Fraudsters attempt to steal personal information by pretending to be someone, such as a boss, with an urgent request. If you’re being pressured, something may not be right.
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