How do I collect Reward Points?
For Platinum Cards: You earn 2 points for each 1 LE spent
on retail domestic and international purchases using your
Citbank Platinum Credit Card
For Titanium Cards: You earn 1.5 points for each 1 LE spent
on retail domestic and international purchases using your
Citbank Platinum Credit Card
For Gold and Silver Cards: You earn 1 point for each 1 LE
spent on retail domestic and international purchases using
your Citbank Platinum Credit Card
Where can I get my gift?
You can find the list of shops and their addresses in the
on-line Rewards Catalogue.
Is there a time limit within which I must redeem
my points?
Yes, your points have 24 months validity since the purchase
date. After that time they expire.
How do I know how many Reward
points I have?
You can use one of the following ways:
- Refer to your latest Credit Card statement - sample
here.
- Call CitiPhone at 16644
How do I enroll in the Citibank
Rewards Program?
Card members are automatically enrolled on activation of
their credit card. Participation in the Program is for free.
How can I check what gifts are available for my Classic
or Gold credit card?
Please check our updated on-line Rewards
Catalogue.
How do I redeem my points?
You can exchange them easily and any time by calling CitiPhone
at 16644.
Can I redeem my points for cash?
Yes, once the points are redeemed, your credit card account
will be immediately credited with the corresponding amount.
I have Citibank-Metro Credit
Card. What can I redeem my points for?
You can redeem them for a shopping voucher to be used in
one of the Metro supermarkets or cash back.
I have Citibank-Vodafone Credit Card. What can I
redeem my points for?
Your points are automatically redeemed every month to Vodafone
one points that you receive on your mobile line.
I have lost my blue Rewards Booklet. How can I get a new
one?
Now you can see the updated on-line collection of Rewards
by clicking here.
How long will it take before
I receive my Rewards Redemption Letter?
Delivery takes 10 days to 2 weeks depending on your presence
at the mailing address.
Can my family collect the posted Rewards
Redemption Letter?
For your own safety, you have to collect it in person.
What if I did not receive the Rewards
Redemption Letter?
Please call the CitiPhone at 16644. A CitiPhone Officer
will be glad to assist you.
What if I did receive the
Rewards Redemption Letter, but the voucher has already expired?
Please bring the voucher to your nearest Citibank branch.
Reward Points will be returned to your points account shortly.
